Privacy Policy

At Cess Associates, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and business information when you use our services.

1. Information We Collect

We collect the following types of information to provide our services:

• Personal Information: Name, PAN number, Aadhaar number, date of birth, address, and contact details
• Business Information: Business name, GST number, company registration details, financial statements, and bank account details
• Communication Data: WhatsApp messages, emails, and phone call records related to your service requests
• Government Documents: Certificates, licenses, and returns filed on your behalf

2. How We Use Your Information

We use the information you provide solely for:

• Providing the accounting, taxation, and registration services you have engaged us for
• Filing returns, applications, and documents with government portals on your behalf
• Sending you compliance reminders, filing confirmations, and service updates
• Communicating with you about your account and service queries
• Maintaining records as required by Indian law

3. Information Sharing

We do not sell, rent, or trade your personal or business information to any third party. Your information may be shared only in the following limited circumstances:

• With government portals and regulatory authorities (GST Network, MCA, Income Tax Department, etc.) as required to provide our services
• With authorised team members of Cess Associates who need access to deliver your service
• When required by law, court order, or regulatory authority

4. Data Security

We take the security of your information seriously. We use secure communication channels, password-protected systems, and restrict access to your data to only those team members working on your account. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as required to provide our services and comply with legal obligations. Financial and tax records are typically retained for a minimum of 8 years as required under Indian law. Upon request, we will provide you with copies of your data or delete it where legally permissible.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your data where legally permissible
• Withdraw consent for specific uses of your data
• Receive a copy of your data in a portable format

7. Cookies and Website

Our website (cessassociates.com) may use cookies to improve your browsing experience. These are standard website cookies that do not collect sensitive personal information. You can disable cookies in your browser settings without affecting your ability to use our services.

8. WhatsApp and Communication

When you contact us via WhatsApp, your messages and any documents shared are used exclusively to address your service request. We do not use your WhatsApp number for unsolicited marketing communications.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or WhatsApp. Continued use of our services after changes are made constitutes your acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable data protection regulations.